entry protect driver failed to start citrix
Verify that you have sufficient privileges to start system services. 14:52:37: Information - CProgressDialog::OnInitDialog(133) - In CProgressDialog::OnInitDialog() Citrix Workspace The issue occurs when the client IP address cannot be retrieved. 14:52:19: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} 14:52:20: Information - CComponent::InitializeFromInstalledMsi(841) - Cache client version : 11.2.0.0 This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers). For more 14:56:35: Information - SuppressWarningMessageBox(238) - SuppressWarningMessageBox: return value 0 If this value is set to 0, then set the value to 1 by completing the following procedure: Double-click this value and set this value to 1 (decimal) or 0x1 (hexadecimal). 14:52:20: Information - CApp::DumpInstallComponents(3234) - Install Component: ID = ICA_Client, Name = , Family = , Version = 22.3.500.50, GroupID = XenAppSuite, DisplayName = XenApp Web Plugin, Description = These installations are specific to XenApp., ProductCode = {C3730689-D4B7-46FC-AAA4-9F3AEB9ACAD8}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\ICAWebWrapper.msi, InstallOrder = 02, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-ICAWebWrapper-20220511-145219.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CApp::IsAdminUpgradeOverUser(3550) - Checking for registry key path SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\9B123F490B54521479D0EDD389BCACC1 14:53:59: Information - CApp::MessageBoxShow(285) - Message Box result: 4 Transform File Name = WinDockerInstaller.mst Anyone any clue? Transform File Name = DesktopViewer.mst 14:52:32: Information - CEulaDialog::OnIAgreeClicked(457) - User checked I accept License Agreement 14:52:19: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {FED202C4-EA51-490C-93A5-62B16AAD8563} This issue occurs when you add the store URL through GPO or command line and includes / after discovery, for example, https://sales.example.com/Citrix/Store/discovery/;On;Store. The TWITaskbarGroupingMode key is available under, for example, HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Seamless Windows. 14:52:20: Information - CPreserveRegistry::ParsePreserveXML(84) - Preserve XML Path : C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\PreserveOnUninstall-Install.xml This issue occurs while authenticating to Workspace (cloud) store. 14:52:19: Information - CApp::InitializeResourceModule(2023) - Processing Resource Module Path: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract information, see Knowledge Center article CTX477888. 14:52:19: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\ReceiverInside. 14:52:30: Information - CEulaDialog::OnInitDialog(81) - In CEulaDialog::OnInitDialog() Citrix Workspace 14:52:19: Error - CConfigurationManager::LoadComponent(950) - Cannot get transformFileName path. 14:52:19: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\ICA_Client. [CVADHELP-20776], Compared to: Citrix Workspace app 2203.1 LTSR. [CVADHELP-20017], When you configure a default internal beacon as the StoreFront store URL (for example, https://example.com/Citrix/Store/discovery) in Citrix Workspace app, the HTTP HEAD requests sent to these URLs might result in 404 errors. [CVADHELP-19106]. 14:55:58: Information - CApp::MessageBoxShow(269) - Message Box shown to user: Service 'Citrix Workspace Updater Service' (CWAUpdaterService) failed to start. 14:52:37: Information - CInstallationManager::GetInstallLocation(920) - Entering saving installdir location block. 14:52:20: Information - CComponentManager::InitializeComponents(812) - Initializing the list of components for the install phase 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {FED202C4-EA51-490C-93A5-62B16AAD8563} When the machine restarts, verify that the Citrix Desktop Service starts or restarts. 14:52:19: Information - CApp::CheckIfInstallerCanProceed(665) - SecureBoot is Enabled in the system I'm running G.Skill Trident Z RGB DDR4, 4x8GB, 3200MHz, CL14 (F4-3200C14Q-32GTZR) memory in quad-channel. When you access a VDA for the first-time using Citrix Workspace app for Windows version 2112 or later, the following security message might appear: An Online Application is attempting to access information on a device attached to your computer HDX File Access. Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. 14:52:19: Error - CConfigurationManager::LoadComponent(950) - Cannot get transformFileName path. 14:52:30: Information - AppProtectionHelper::isAppProtectionCommandLineConfigured(393) - Checking commandline configuration for AppProtection Verify that you have sufficient privileges to start system services. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = EULA_pt-BR.rtf, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\EULA_pt-BR.rtf 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\AppProtection. [CVADHELP-21516], After a store is added with the store authentication token set to true, Citrix Workspace might become unresponsive at the white screen and the store authentication token is set to false. Transform File Name = SSONWrapper.mst 14:52:20: Information - CApp::InitInstance(1160) - No commandline paremeter for EmbeddedBrowser To use our site, please take one of the following actions: Thank you, 14:52:20: Information - GetPidForGUIDCode(3477) - Generating the PID for GUID Code {94F321B9-45B0-4125-970D-DE3D98CBCA1C} 14:52:19: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} The issue occurs after upgrading Citrix Workspace app for Windows to version 2203.1 LTSR CU1. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} 14:52:20: Information - CApp::DumpInstallComponents(3234) - Install Component: ID = SSON, Name = , Family = , Version = 22.4.1.30, GroupID = XenAppSuite, DisplayName = Single Sign on, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {22FBF0A5-1222-41C8-9C86-EBF8A062F782}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\SSONWrapper.msi, InstallOrder = 08, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-SSONWrapper-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:53:10: Information - SuppressWarningMessageBox(238) - SuppressWarningMessageBox: return value 0 14:52:37: Information - StopDriverFilterService(3941) - Trying to stop driver service : ctxusbm 14:52:19: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\USB. CE SERVICE PEUT CONTENIR DES TRADUCTIONS FOURNIES PAR GOOGLE. 14:55:12: Information - CApp::MessageBoxShow(269) - Message Box shown to user: Service 'Citrix Workspace Updater Service' (CWAUpdaterService) failed to start. Thanks for your feedback. Error = 2) [CVADHELP-17211], If you drag and drop a window in an HDX session, it takes time for the window to recover and the taskbar icon to appear. 14:52:37: Information - StopDriverFilterService(3950) - OpenService(ctxusbr) failed 1060 14:52:20: Information - CApp::DumpSelectedComponents(3211) - Selected Component: ID = AppProtection, Name = , Family = , Version = 22.3.0.3, GroupID = XenAppSuite, DisplayName = AppProtection, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {C5A15829-7233-48A7-B34E-378A5C6D0D2C}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\AppProtection.msi, InstallOrder = 13, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-AppProtection-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CComponent::InitializeFromMsi(563) - Read ProductCode from MSI: {22FBF0A5-1222-41C8-9C86-EBF8A062F782} 14:52:39: Information - CApp::CollectEnvInfo(1909) - Collect environment info failed. To enable the fix, set the following registry key: HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Citrix/AuthManager or HKEY_CURRENT_USER/SOFTWARE/Wow6432Node/Citrix/AuthManager, Citrix Workspace app version 2109 and later might ignore the default.ica file settings located on the StoreFront server. 14:52:20: Information - CComponent::InitializeFromMsi(564) - Read UpgradeCode from MSI: {658B9946-F89A-44F5-AB98-AE8885D9DBED} Behavior on supported Citrix Workspace app versions - Protected resources enumerate and start properly. 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = SSON, Name = , Family = , Version = 22.4.1.30, GroupID = XenAppSuite, DisplayName = Single Sign on, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {22FBF0A5-1222-41C8-9C86-EBF8A062F782}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\SSONWrapper.msi, InstallOrder = 08, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-SSONWrapper-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False {{articleFormattedCreatedDate}}, Modified: 14:52:20: Information - CPreserveRegistry::savePlugins(620) - The registry value: VirtualDriverEx was not found [CVADHELP-20564], When Desktop Viewer is set to full-screen mode and the default browser is maximized on the endpoint device, the Bidirectional Content Redirection feature might not bring the local default web browser window to the foreground. Follow, to receive updates on this topic. (Key not present.) 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = TrolleyExpressUI_pt-br.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\TrolleyExpressUI_pt-br.dll 14:52:20: Information - CApp::DumpComponents(3087) - Component: ID = SSON, Name = , Family = , Version = 22.4.1.30, GroupID = XenAppSuite, DisplayName = Single Sign on, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {22FBF0A5-1222-41C8-9C86-EBF8A062F782}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\SSONWrapper.msi, InstallOrder = 08, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-SSONWrapper-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False It's always related to entryprotect.sys. [CVADHELP-20162], Citrix Workspace Updater service might fail to start resulting in installation failure. 14:52:20: Information - CApp::DumpInstallComponents(3234) - Install Component: ID = WorkspaceHub, Name = , Family = , Version = 19.11.100.48, GroupID = XenAppSuite, DisplayName = WorkspaceHub, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {4D46B3A6-67F5-4385-86D2-8E769EA07827}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\WinDockerInstaller.msi, InstallOrder = 12, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-WinDockerInstaller-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {BAEA15B3-2779-491D-87C5-2DC0C51C3FF5} 14:52:20: Information - CApp::DumpSelectedComponents(3211) - Selected Component: ID = DesktopViewer, Name = , Family = , Version = 22.3.500.50, GroupID = XenAppSuite, DisplayName = Citrix Workspace (DV), Description = These installations are specific to XenApp or XenDesktop., ProductCode = {F59A37E7-244E-4BCB-BF33-183F357F4C31}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\DesktopViewer.msi, InstallOrder = 04, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-DesktopViewer-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False If the browser name (BrowserName) of a published application contains multibyte characters, the application might fail to launch. 14:52:37: Warning - CProcess_Execution_help::Execute_ConcentrEXE(761) - Unable to get Binary path 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = vc_redist.x64.exe, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\vc_redist.x64.exe 14:52:19: Information - CApp::InitializeLog(1841) - * Build Time: 17:57:29 14:52:37: Information - CInstallationManager::CleanOldUpdaterBaforeUpgrade(1034) - Cannot open existing package Software\Citrix\Receiver. Upvote if you also have this question or find it interesting. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. 14:52:20: Information - CComponent::InitializeFromMsi(564) - Read UpgradeCode from MSI: {776B5739-C45E-49F5-8170-DD9729019299} 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = ucrt.cab, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\ucrt.cab As a result, the authentication window fails to appear. [CVADHELP-21128], Citrix Workspace app might display a blurred image when you press the Shift+F2 key multiple times in a user session with Desktop Viewer disabled. 14:52:19: Information - CApp::InitializeResourceModule(2034) - Resource Module Path 1: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\TrolleyExpressUI_en.dll (Key HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CitrixOnlinePluginPackWeb not present or cannot be accessed. (Key not present.) 14:52:19: Information - CApp::InitializeResourceModule(2035) - Resource Module Path 2: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\en-US\TrolleyExpressUI_en-US.dll 14:52:37: Information - IsSystemInDomain(59) - The system isn't joined in any Domain 14:52:34: Information - AppProtectionHelper::isProductInstalled(440) - return value is: 0 With this fix, you can suppress the webview authentication prompt while using the single sign-on authentication. You can find more information, Install the Google browser. I'm casually using my computer. 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\SSON. According to this site entryprotect.sys is a component of SentryBay. Citrix Analytics is unable to receive network related metrics from end users. [CVADHELP-20667], Dragging and dropping files from the user device to a published application might work the first time it is attempted. 14:52:19: Information - CApp::InitializeLog(1842) - * Command Line: "C:\Users\raull\Downloads\CitrixWorkspaceApp.exe" 14:52:37: Information - CApp::KillRunningCtxProcesses(4089) - KillRunningCtxProcesses 14:52:20: Information - CPreserveRegistry::CreateBackupRegistryKeysFolder(292) - Registry backup folder is created in HKLM 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = MicrosoftEdgeWebview2Setup.exe, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\MicrosoftEdgeWebview2Setup.exe 14:52:20: Information - CComponent::Initialize(474) - Exe path of CitrixWorkspaceBrowser is C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\mini_installer.exe 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {B8F4F4A9-24B8-4C77-8A59-202F515EC0B6} Log out of your user account. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {94F321B9-45B0-4125-970D-DE3D98CBCA1C} 14:52:19: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = ReceiverInside, Name = , Family = , Version = 22.4.1.23, GroupID = XenAppSuite, DisplayName = Citrix Workspace Inside, Description = These installations are specific to XenApp or XenDesktop., ProductCode = {29DD2754-8167-4771-B9F1-A65563BC28E9}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\RIInstaller.msi, InstallOrder = 01, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-RIInstaller-20220511-145219.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - CApp::DumpInstallComponents(3234) - Install Component: ID = DesktopViewer, Name = , Family = , Version = 22.3.500.50, GroupID = XenAppSuite, DisplayName = Citrix Workspace (DV), Description = These installations are specific to XenApp or XenDesktop., ProductCode = {F59A37E7-244E-4BCB-BF33-183F357F4C31}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\DesktopViewer.msi, InstallOrder = 04, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-DesktopViewer-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False 14:52:20: Information - StopDriverFilterService(4071) - The specified service ctxusbm does not exists as an installed service 14:52:19: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\ReceiverInside. (Key not present.) 14:52:37: Error - CInstallationManager::GetInstallLocation(948) - Cannot read the install folder registry key value SOFTWARE\Citrix\Install\ICA Client\InstallFolder (Value not present.) 14:52:19: Information - CConfigurationManager::LoadStrings(523) - String: Key = NoRepair, Value = Yes 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = mini_installer.exe, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\mini_installer.exe 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = TrolleyExpressUI_ko.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\TrolleyExpressUI_ko.dll 108 ServerStartFailed: The Server did not start successfully Ensure the appropriate permissions exist for the service account. 14:52:37: Information - CApp::IsRequireToInstallVCRedist(2556) - Checking for installed VC Redist 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {B8F4F4A9-24B8-4C77-8A59-202F515EC0B6} 14:52:20: Information - CInstallationManager::PreservePluginExport(423) - Exporting keys. 14:52:37: Information - CInstallationManager::CleanOldUpdaterBaforeUpgrade(1082) - m_PMInstalledClientProductCode= ,m_PUInstalledClientProductCode= 14:52:20: Information - CConfigurationManager::LoadComponent(1070) - Component: ID = CitrixWorkspaceBrowser, Name = , Family = , Version = 98.1.2.20, GroupID = XenAppSuite, DisplayName = CitrixWorkspaceBrowser, Description = These installations are specific to XenApp or XenDesktop., ProductCode = , UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = True,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\mini_installer.exe, InstallOrder = 15, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-mini_installer-20220511-145220.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False Using a Small Utility to List Services and Drivers. 14:52:20: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {B8F4F4A9-24B8-4C77-8A59-202F515EC0B6} 14:52:37: Information - CInstallationManager::CleanObseleteMSIBeforeUpgrade(1789) - Product code is empty which indicates that {Vd3dClient} was not installed [CVADHELP-21728], Using auto client reconnect might delay connecting to a session. This article has been machine translated. [CVADHELP-21319]. [CVADHELP-20467], When you start a VDA machine and log on to a user session for the first time, you might have to move the mouse explicitly to see the cursor. 14:57:51: Information - CApp::MessageBoxShow(269) - Message Box shown to user: Service 'Citrix Workspace Updater Service' (CWAUpdaterService) failed to start. We'll contact you at the provided email address if we require more information. 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = dsetup32.dll, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\dsetup32.dll 14:52:19: Information - CResourceManager::ProcessResources(225) - Resource: FileName = Localized_ja.xml, FilePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\Localized_ja.xml [CVADHELP-21604], Attempts to access Citrix Workspace app for Windows might fail when the VPN disconnects or reconnects. 14:52:19: Information - CApp::InitializeResourceModule(2034) - Resource Module Path 1: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en\en-US\TrolleyExpressUI_en.dll Please contact your administrator. 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\CitrixWorkspaceBrowser. After the change, XenApp locates the correct version of cmstart.exe . 14:52:19: Information - CApp::InitializeResourceModule(2023) - Processing Resource Module Path: C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\en 14:52:20: Information - CComponent::InitializeFromMsi(563) - Read ProductCode from MSI: {F59A37E7-244E-4BCB-BF33-183F357F4C31} 14:52:20: Information - CComponent::ReadStoredRegString(641) - No existing package SOFTWARE\Citrix\PluginPackages\XenAppSuite\DesktopViewer. 14:52:20: Information - CApp::IsReceiverAppXPackageInstalled(1317) - Enter CApp::IsReceiverAppXPackageInstalled method. 14:52:20: Information - CApp::VerifyDiskSpace(497) - Using Default Installation Drive C:\ 14:52:20: Error - CConfigurationManager::LoadComponent(950) - Cannot get transformFileName path. 15:00:14: Information - SuppressWarningMessageBox(238) - SuppressWarningMessageBox: return value 0 Following are the possible solutions to troubleshoot the error: Solution 1 In the PATH Environment variable, Move the location of the third party software variables after the XenApp variables. 14:52:20: Information - CApp::DumpComponents(3087) - Component: ID = ICA_Client, Name = , Family = , Version = 22.3.500.50, GroupID = XenAppSuite, DisplayName = XenApp Web Plugin, Description = These installations are specific to XenApp., ProductCode = {C3730689-D4B7-46FC-AAA4-9F3AEB9ACAD8}, UserPermission = Permachine, InstalledClientProductCodePM = , InstalledClientProductCodePU = , PMInstall = False,PUInstall = False,PackagePath = C:\Users\raull\AppData\Local\Temp\Ctx-A6AE8878-45C0-4759-85EB-D7AAAA8E6B30\Extract\ICAWebWrapper.msi, InstallOrder = 02, TransformPath = , RootFeature = Complete, LogFilePath = C:\Users\raull\AppData\Local\Temp\CTXReceiverInstallLogs-20220511-145219\CtxInstall-ICAWebWrapper-20220511-145219.log, Installed = False, CurrentVersionInstalled = False, InstalledVersion = 0.0.0.0, Selected = True, InstallResult = -536866816, DebugInstallResult = -536866816, InstallSuccess = False, InstallRebootRequired = False, InstallSkipped = False
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