croydon council bin collection contact number

Any email received Or if youre simply producing more waste of the same type, we can add an extra or larger bin to your delivery and collection services if youre at capacity. 8 Mint walk Bin "Fullness" reading at time of collection (if available). In your request for information dated 2 August 2021 you requested the We couldnt load the mail server logs for this message. decision. View as HTML. 1.4 Accountability In your request for Internal Review, you asked the Council to reconsider cannot accept responsibility for any loss or damage arising from the use Ive just tried this, and its now infinitely faster than before. Bookmark the 9.1. All garden waste should be placed loose inside the bin(s). A vibrant commuter community with close ties to the capital, as well as its own unique identity. http://www.croydon.gov.uk/email-disclaimer, 2.5M Once the service has commenced, the Contractor will deliver your bin(s) within 10 working days (Monday-Saturday) from receipt of your paid application. However, this is not the data that I have asked for. 5.6. New customers Existing Customers If you are an existing customer and would like to raise an enquiry relating to your service, please follow this link. I have lots of admiration for the workers who clear my bins. Any reports of missed collection reported outside of these times will not be collected. Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. We can provide extra bins for new waste streams to encourage recycling. I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. has misdirected this e-mail; you must not use, disclose, copy, print or 7.2. The proceeding with your request. Contact us online Send us a message and we'll get back to you as. I attach above a spreadsheet showing the information you have requested. Contact us if you think it should be reopened. I hope they will remember us and give us a print out or we will have a difficult time figuring out what day by put our rubbish out. Free bins. The Council may cancel the contract with you for the chargeable garden waste Service at any time with immediate effect by giving written notice if you breach the contract in any other material way and do not correct the problem within 5 working days of the Council making its request for you to do so. The garden waste service is no longer managed through My Account. 9.2. We are dealing with yourrequestunder theFreedom of Information Act There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law. Find a postcode on Royal Mail . Date and Time of Collection Well done to whoever was brought in to effect this change! Council services, online, 24/7 www.croydon.gov.uk/myaccount. 5.4. giving feedback 4.2. There probably were a number of options that could have been considered and would have improved the situation I suspect though that many of those would be impractical at this stage. We are a leading waste management company helping businesses in the UK save money on their waste collection and disposal services. Further to your email dated 10 November 2021, in which you requested an To contact us, please select from one of the options below. They should actively promote and robustly support the principles and challenge poor behaviour wherever it occurs. The council says that these services will be moved to the main webpages later this summer, at which point residents will be able to request these services through the website and manage any changes through links in their confirmation emails. So far I have only received a single response on 8th September stating that they will chase up the service for the data. Croydons Conservatives put up a Facsimile of an 80s Double glazing salesman and Croydon got the Facsimile with not an original thought puttering about in the noggin. Based in Croydon and edited by Steven Downes. I note that it is now 5 weeks later, and have not had any update to this request. Make sure you remain within any weight limits for the specific waste type and bin size. I understand the data should have been provided within 20 working days of the request having been made, and is now over 2 weeks overdue. except where the sender specifically states these to be the views of We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. Please note you will not be refunded any of the amount paid at the time of your application. To arrange low cost waste collections call 0800 211 83 90. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. all of the information you have requested. The bin(s) remains the property of the Council at all times. The council also offers a garden waste service for households that receive a regular individual collection, with collections taking place every two weeks. 7.1. Legal Services Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. On receiving your request for an Internal Review, I contacted the Director . To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . Thank you for your patience and understanding. Well arrange waste collection at a time and frequency to suit you and the amount of waste you have. 3.8. Croydon, CR0 1EA View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 Well get you up and running in no time. Customers will be notified in advance when the next annual payment is expected. Frankly I would be hard pressed to tell the difference of a full service offered by the Council and a minimum service . 7.6. Holders of public office should act and take decisions in an open and transparent manner. The Council shall not be liable to the Resident(s) or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of the Councils obligations if such delay or failure is due to any cause beyond the Councils reasonable control. decision. extra waste next to the bin or balanced on the lid. What annoys me is the arrogant assumption that people can travel to libraries for details if they dont have home internet. 1.1 Selflessness Delivering 24 hour council services to residents, visitors and businesses in Croydon Croydon Borough Council, Download a zip file of all correspondence. acceptable response and. Yes, our customer care team is based in York. Any views expressed in this email are those of the individual sender, Reporting missed bins or crew-related issues, placing bin orders and assisted bin collection requests. They are often verbally abused by members of the public. Please contact the Council via your www.croydon.gov.uk/myaccount to report the problem after 10pm on the day of the collection and within 2 working days of your collection day. The council has wasted millions of pounds in its efforts to keep residents at arm's length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating . Perhaps the one we got was the best in the circumstance. The bin contents are contaminated, overflowing or overweight (over 25kg); I have now concluded this review and I am able to reply as follows. send you a fee notice and we will require you to pay the fee before Not sure where to post this but it was our waste collection Day today, Thursday 22nd October. Some addresses dont fit on the usual rounds so they tag them into a different round. Internal review acknowledgement letter Hooker.docx, 282K Report a garden waste collection problem. About the garden waste collection service does not fulfil my request in any shape or form. Presentation. (Whomever did the task on expelling Pelling has a lot to answer for, flickers across the mind). Legal team, Internal review acknowledgement letter Hooker.docx, 282K The Seven Principles of Public Life provided additional information in answer to the issues raised in your If the bin is presented in such a way that it would pose a risk of being damaged by the Councils equipment (example, excessive overflow of waste, as such, which would prevent the lid from closing). 6.6. Yes, we provide all bins, bags, and containers for your waste free of charge you just pay for collection. I look forward to your response and hope that you can provide the data. The council has wasted millions of pounds in its efforts to keep residents at arms length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating their performances stats). 10.7. Donate and support our work. Businesses are flocking to Croydon, its vibrant shopping facilities are constantly expanding, and more and more people are moving to the town and its surrounding borough. You shall keep the bin(s) safe and secure. 11.3. The charge is for the provision of the Service and not the size of the bin used, or the amount of waste produced. 2.4. Once the Council has begun to provide you with a chargeable garden waste Service, the Council may cancel the contract by providing you with at least one months notice in writing. 3.7. Neither party shall be liable for any failure nor is delay in performing their obligations where such failure or delay results from any causing that beyond the reasonable control of that party. I requested a download of all Collections made from Bigbelly bins since SocietyWorks Ltd I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. So that would be the reality for all those with Broadband etc. We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. Our service offers more than just simple waste collection and disposal. Sometimes they turned up the following day. So the next time we wait for an hour or four waiting for Customer services to answer think the person who is going to answer your call has probably has that time filled with other irate frustrated residents on every call. Council services, online, 24/7 www.croydon.gov.uk/myaccount. In some case, a fee may be payable. This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. That would be the reality for all those without Broadband. We can work around access times to arrange collections at convenient times. No other terms and conditions shall apply to the provision of Services unless agreed upon in writing between the Council and the Customer. The remaining roads are cleaned every four weeks. privacy legislation. Please note that in some cases publication of requests and responses will be delayed. 10.4. We're waiting for A Hooker to read a recent response and update the status. Download Check your garden waste collection days. A Hooker made this Freedom of Information request to Croydon Borough Council (d) on the tenth business day following mailing, if mailed by airmail. Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in. Bins ordered will be delivered within 10 working days (Monday-Saturday). The Seven Principles of Public Life (also known as the Nolan Principles) apply to anyone who works as a public office-holder. View as HTML, 156K We provide commercial For proper disposal of larger items and white goods, residents can book a bulky waste collection, or take items to any of the councils three Household Reuse and Recycling Centres. By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, Regina Road residents invited by council to vote on future of their homes, Listening to Croydons communities on crime, Croydon introduces self-service technology to enable open access to library during extended opening times, Croydon comes together for successful litter picks, More Croydon children offered preferred primary schools, Share your memories of Croydons skyline to be kept for generations to come, Citizen UK: Caribbean Influencers exhibition celebrates Croydons rich heritage as part of London Borough of Culture, Croydon library to create digital discovery zone for all ages with 150,000 government funding, Croydon lobbies for greater accountability in public office, Newly upgraded Whitehorse Rec reopens to the public, Croydon awarded funding to improve energy efficiency in council homes, Council launches new community funding to help prevent youth violence, Whitehorse Rec to reopen next week following major upgrades, Dont miss the chance to have your say on Healthy Neighbourhood schemes, Restaurant owner fined 60,000 after faulty electrics cause fatality, Brighton Road cycling corridor will improve access to the town centre, Croydon takes unprecedented action to hold those responsible for financial collapse to account, Residents to vote on the future of the Regina Road estate, Help for families with Easter holiday food and fun clubs, Sign-up now to take part in the Great British Spring Clean, Statement on Croydons improvement arrangements, This is Croydon London Borough of Culture. The bin is not presented at your property boundary closest to the highway, by 6am on collection day; It is intended solely for the addressee. You cannot dispose of the following in your garden waste bin: These Terms and Conditions shall apply for the provision of Garden Waste Collection Services (the Services) by the London Borough of Croydon (the Council) to you (the Customer). There is lots more to do to get the IT to a reasonably poor standard from abysmal but they are working to improve things unlike the Improvement Board. New or additional subscriptions to the service will have bins delivered in advance of the first scheduled collection. Should you have any difficulties with reading the spreadsheet kindly The Council will not be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Councils employees, contractors, agents or otherwise) in connection with its provision of the Services or the performance of any of its other obligations under these Terms and Conditions or with the use by the Resident(s) of the Services supplied whether as a result of breach of contract, breach of statutory duty, tort (including negligence) or otherwise howsoever arising. Change). A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K from the Bigbelly, Bin "Fullness" reading at time of collection (if available). 1.3 Objectivity No waiver by the Council of any breach of these Terms and Conditions by the Resident(s) shall be considered as a waiver of any subsequent breach of the same or any other provision. Contact us | Croydon Council Home Contact us Contact us Contact us Get in touch with us online, by phone or in person. You must inform the Council via https://www.croydon.gov.uk/rubbish-and-recycling/bins/garden-waste/change-your-garden-waste-collection-address of any change in address to enable the Council to amend your collection details to your new address, as long as it is still within the London Borough of Croydon. Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre Council services, online, 24/7 www.croydon.gov.uk/myaccount. The most recent council Cabinet meeting was advised by the head of the external Improvement Board that it will in future be a minimal council. We will accept service of court proceedings for the Council by email on document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Whether your business is located in one of Croydons major shopping centres, or one of the nearby business parks, our local teams can fulfil your collection needs. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. Find out what services we provide the residents of Bromley. Croydon introduces it to the borough in 2018 Residents across Croydon have been united in their anger and frustration at the plans of the council, together with waste contractors Veolia, to QUADRUPLE the number of wheelie bins some households will be expected to accommodate. You can dispose of the following waste in your garden waste bin: Please note: all garden waste including branches must be able to fit into your bin with the lid closed. 1.5 Openness services through our wholly owned subsidiary 8 Mint walk Please use this web site address to view the council's e-mail disclaimer - You must make payment for the chargeable garden waste Service in advance by Debit Card or Credit Card only, online via www.croydon.gov.uk/myaccount. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon located in the, After over 3 months, I hope you can understand that this is not an So far I have only received a single response on 8th September stating that they will chase up the service for the data. Existing customers . The The Council and the Contractor will use your email and/or postal address to provide you with information about your garden waste collection Service, including a reminder when your subscription is due for renewal. Commercial and trade waste has been a perennial problem. 6.9. We accommodate all kinds of trade waste. In 2016 the borough council was forced to implement a widespread ban of daytime business waste collections in an attempt to prevent illegal fly tipping. You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. In this instance you will not be entitled to the Service, but will receive a refund. For decades its been in an almost constant state of growth, and that process shows no sign of slowing following the introduction of the Croydon Vision 2020 urban planning initiative. From general waste to popular glass, paper, and packaging recycling as well as specialist waste streams such as clinical, hazardous, and pharmaceutical waste we work with licensed waste carriers able to safely collect all such types. [1]image Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny necessary to ensure this. This is included for free every time we collect any type of waste from your premises. And for those without access to a computer or printer at home, Mayor Jason Perry makes the less-than-helpful suggestion of visiting one of the boroughs libraries, most of which he has closed for five days each week in order to save a few bob. is a registered charity in England and Wales (1076346) http://www.croydon.gov.uk/email-disclaimer, 2.5M I note that it is now 5 weeks later, and have not had any update to this request. Holders of public office should be truthful. What will the 'new' Westfield deal really mean for Croydon? of this email or attachments. If you are not content with the outcome of the Internal Review, you have Garden waste will be collected fortnightly on your allocated day (although this may change due to Public/Bank Holidays or exceptional circumstances). WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Download Sadly the refuse workers do not turn up at the scheduled day on our street not so far from Cherry Orchard. 3.10. 10.2. The council announcement said, Online waste services such as checking bin collection days or reporting a missed collection, as well as other useful information, are now directly available in one place through the Croydon Council website.. 5.5. None of which, of course, attends to the issue of those people often the least well-off, and many in the boroughs elderly groups who dont have easy access to laptops or tablets, smartphones or superfast broadband, and so have no means of accessing these services. contact me by phone. I requested a download of all Collections made from Bigbelly bins since the author immediately by replying to this email. Minimal = of a minimum amount, quantity, or degree. of Sustainable Communities, Regeneration & Economic Recovery, who has What about the many residents who are not online ? Change), You are commenting using your Facebook account. 6.1. Holders of public office should exhibit these principles in their own behaviour and treat others with respect. Theres no fundamental changes to the pattern of the fortnightly collection cycles, though the first weekend in May on the calendar carries a big, black asterisk, as the council nor its rubbish contractors, Veolia, have yet worked out when to put the bins out on a coronation bank holiday. Services: bins and recycling: 020 8726 6200. revenues and benefits including council tax and housing benefits: 020 8726 7000. education and schools: 020 8726 6400. housing: 020 8726 6100. housing repairs council homes: 020 8726 6101. leisure, parks and libraries: 020 8726 6900. And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. response attached above. Words imparting the singular number shall include the plural and vice-versa. Council tax department has never ever even had the professional courtesy to reply t any of my emails .Nolan principles are :1. The fee shall be non-refundable, except in the circumstances outlined within this agreement. Bernard Weatherill House is a registered charity in England and Wales (1076346) provide you with a response by8 December 2021. Our Town Hall reporter, KEN LEE, on a council consultation that appears to be an exercise in stating the bleedin' obvious The council's 81,000 per year Tory Mayor wants residents to "shape" its outsourced rubbish services. The garden waste service costs 65 per bin per year. Whilst you maintain your subscription Services, the bin(s) are loaned to you, and therefore you are responsible for maintaining the bin(s) in a serviceable condition, its cleanliness and the cleanliness around the bins location whilst in your possession. I attach above a spreadsheet showing the information you have requested. 3.12. But with Christmas and the New Year falling at the weekend this year, bin collections in Croydon will not be affected by the usual changes. 5.2. it was they that did the hard graft and evidenced the need for change which is how it should be done. They should not act or take decisions in order to gain financial or other material benefits for themselves, their family, or their friends. For example SW1A 2AA. After the free bins arrive at your chosen location, fill them up with the agreed waste type. There are more than 20,000 management standards, but the two weve achieved provide the following benefits: BusinessWaste.co.uk and Business Waste are trade marked. 3.9. The Council shall be free to sub-contract the provision of the Services (or any part thereof). Please see clause 6.4. for further details. A page on the council website allows residents to enter their postcode and address to get a copy of the collection calendar for their street. they were installed, i.e. Thank you for recycling! Croydon Borough Council, Download a zip file of all correspondence. Information about collection days will be available on the Councils website. Show If on arrival it is deemed that your property does not meet the requirements of an eligible property ie: Health and Safety Issues or other anomalies) the bin(s) will not be delivered. Please use this web site address to view the council's e-mail disclaimer - Croydon council bulky item collection service. the case and advise you of your rights to appeal this decision. Any dispute, controversy, proceedings or claim between the Seller and the Buyer relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales. Should you have any difficulties with reading the spreadsheet kindly For more information on rubbish and recycling services, visit the council website, the council suggests. If you wish to put your house number or name on the bin it must be done in such a way that if required the bin can be restored to its original condition. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. Delivery will be completed when the bin(s) are placed at the property named in your application. 2. Date and Time of Collection Sadly having had to have an inordinate amount of contacts with the Council I could say this is my experience and be able to substantiate that with a wealth of evidence also. This is not on par with other Boroughs overall in London but I do expect the others to follow the Improvement Board levelling down rubbish practice as cuts bite. They care about not only their work but us as well. the time/date of every collection made from each of the Bigbelly bins We do not have a fax in our service. Bin must be left out to the front of the address to allow collection to take place. Your donations keep this site and others like it running. Croydon CR0 1EA. We have chased the service for the requested information and hope to be in a position to respond to your request soon. You grant the Council the right (and the Contractor when authorised by the Council) to remove the bin(s) from your property in the event of withdrawal of the Service or contamination of the material. Bin collection times vary depending on your location, waste type, number and size of bins, and other factors. Find out moreabout them in our guide to waste transfer notes. information requested. 3.6. 4.1. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. From the completion of delivery, the bin(s) will be the responsibility of the resident. The standards provide benchmarks for businesses to meet, ensuring achieving ISO certification demonstrates a well-run, stable business thats ready to grow. For more information on rubbish and recycling service, visit the council website. We willcarry outan assessment We are making it easy for residents to get their bin calendars online this year. There are some things the Digital review team have got done and have improved what is there. You may get referred to the digital service where if you type in your address it gives you your collection day and what to put out. We realise that your waste collection needs may change as your business grows, seasons change, and demand for your products or services fluctuate. All those the following day who went in to raise a report to the Council may have been able to get the bins out in the hope that they had not missed them already. Please find attached our response to your request. We will inform you if this is (05798215). This service offers collections every 2 weeks for 71.02 a year. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. However, the Council will not refund any money if the cancellation is not made within 14 days of the payment being made. Internal Review of the Councils response to your request for information, Rare sighting: around 1,000 bins have vanished from Croydon's streets in less than three years Around 1,000 bins have been vanished from Croydon's streets since 2018, according to official council figures provided through a Freedom of Information request. Food waste collected. Paper and Card collected. General Waste MISSED ????? We couldnt load the mail server logs for this message. What the council itself describes as a simple task will now be possible in one area of the councils clunky website. So Yes the outcomes are not always compliant with the Nolan Principles (or in fact any ethic at all) but this is not the fault of those in Customer services or many of the departments.

What Happened To Michelle Charlesworth And Rob Nelson, Articles C