stubhub notice of dispute
0000017831 00000 n It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). 3 if you sold tickets already and have an issue. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. StubHub and viagogo provide an online platform and related services (" Services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" Tickets ") and we may make such Services available internationally via one or more of our websites, The clause is designed to protect both buyers and sellers. Lets dive into it right away. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Perhaps Its Time to Switch to Something Other Than StubHub. I'll be there to see them go bankrupt. It basically consists of repetitive rhyming with a catch beat. Are You Having Trouble Getting in Touch With StubHub? Re: Disputing A Charge = Locked StubHub Account? Address the envelope: StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute 199 Fremont Street, 4th Floor San Francisco CA 94105 How do I get a refund from StubHub? 0000009067 00000 n I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Its possible that someone with an identical problem has posted for help before. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Sell. Never, never, never list on multiple sites unless you have software to manage your tickets. Suite 204 The bank issued a charge back. If you still wish to file a complaint, fill out their notice of dispute form and mail it StubHub's legal department. 0000009736 00000 n If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866.788.2482. Search through past posts using the search bar at the top of the forum page. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. 4 if you have questions about listing tickets. . San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. The game was supposed to take place on March 23 and it never happened. Your account will stay inactive untilyou: Did you find it helpful? The company prides itself on being a Fan-to-Fan service. Check out the table below to see the best alternatives to StubHub. Sit back and relax while we do the work. Most contracts include the address of each party and notice requirements. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute (Notice). Lindsay is the author of this solution article. 0000009849 00000 n An email might never be responded to, and the same goes for phone calls. c/o National Registered Agents, Inc. Lesson learned and next time don't list on multiple sites. Doesn't matter that it happened while you were asleep. My Sales. Save my name, email, and website in this browser for the next time I comment. ^H^Cb3WN&Mt~8TxTCiE(HUlA/L$\? !/r All Rights Reserved. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Keep the email as proof of the transfer and remember to go back to your StubHub account and confirm that you have transferred the tickets. 2875 Michelle Dr., Ste. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. That stinks. V~>Wpu( `^8A@*$'+LUx UjP0U6UC`~@ ET.dPJ!(qmuRpL/=3@xrtn"L3|HP@ JC%Y!mA-' b&K0B\pIk=v'G_5{G.ugCz~Cn5/\}e j^JNBj|O. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. 505 North 20th Street Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. 100, Irvine, CA 92606. Here is the instructions off the website. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. All you need to do is follow these short steps below: Voil! The contact number is only for US and Canada. You may send a copy to StubHub at the following address: StubHub, Inc. c/o National Registered Agents, Inc., 2875 Michelle Dr., Ste. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. StubHub is committed to providing a forum for resolving disputes with customers in a fair and efficient manner. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. If you don't want your tickets and file a dispute, we'll deactivate your StubHub account. If you feel like StubHub cheated you, you could take action against them. If you feel like StubHub cheated you, you could take action against them. StubHub ship is slowly sinking. Unless you want a refund). SBNation.com. Sorry we couldn't be helpful. DoNotPay doesnt care about that. She was just relaying a message. StubHub has 30 days to respond and after that you can file to proceed to arbitration through the American arbitration Association where the case would be heard via telephone through an arbitration proceeding. StubHub is committed to providing a forum for resolving disputes with customers in a fair and efficient manner. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. As others have replied, you don't have any grounds to dispute the fee. Code 22507 "The ticket price of any event which is canceled, postponed, or rescheduled shall be fully refunded to the purchaser by the ticket seller upon request". I live in Singapore where the StubHub app is not avail. When you transfer tickets on Ticketmaster, it generates an email that indicates that the tickets have been forwarded. 0000004513 00000 n Use of this website signifies your agreement to our, / Don't want the tickets I bought and want to dispute the charge with my credit card company. 0000010088 00000 n endstream endobj 97 0 obj <>/Metadata 12 0 R/Names 140 0 R/PageLayout/SinglePage/Pages 94 0 R/StructTreeRoot 22 0 R/Type/Catalog/ViewerPreferences<>>> endobj 98 0 obj <>stream Here's how you can use DoNotPay to appeal fees: Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 08-11-2021 07:33 AM. Luckily, weve compiled (and tested!) I listed 2 ***** concert tickets in Hollywood florida for sale on stubhub.com in Nov 21 and uploaded the tickets once received. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use . The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. 0000000816 00000 n You should know that not all credit cards or banks will fight on your behalf. Thanks to all authors for creating a page that has been read 59,334 times. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. We use cookies to make wikiHow great. after I did this their idiot paralegal reached out to me and the dispute was resolved and I got my money back. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Another way you might reach the company is by sending them an email. We do still love going to events and want buying tickets online to be easy and safe. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You may download a form Notice. Dear sir/madam, I am writing to request an investigation of the following; Dispute 1. Decide on what kind of signature to create. Follow the step-by-step instructions below to design your at notice dispute form template: Select the document you want to sign and click Upload. Bk endstream endobj 58 0 obj <>/Metadata 3 0 R/PageLayout/SinglePage/Pages 2 0 R/StructTreeRoot 5 0 R/Type/Catalog/ViewerPreferences<>>> endobj 59 0 obj <>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 60 0 obj <> endobj 61 0 obj <> endobj 62 0 obj <>stream There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Good luck to all of you and keep fighting. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience.
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