the process of communication begins when quizlet
There are also strong ties between the social function of communication and our physical and psychological health. 3.The message is then transmitted to the receiver through a channel (for example, a memo or phone call). Which of the following is the least effective tool for most collaborative writing tasks? As the communication barrier known as bypassing reveals, meanings are contained in people rather than in words. Communication helps us with civic engagement and allows us to participate in and contribute to our communities. As such, the stages should be understood as different modes that contribute to a project, rather than sequential steps. Based on the definition of communication from the beginning of this chapter, the scenario we just discussed would count as communication, but the scenario illustrates the point that communication messages are sent both intentionally and unintentionally. a. False. Business writing should be focused on the audience. Indeed, competent communicators can successfully manage how others perceive them by adapting to situations and contexts. During the prewriting process, writers need to consider how the audience response will impact the company's achievement of long-term goals. Communication is a process that includes messages that vary in terms of conscious thought and intention. c. indirect organizational pattern, Dana is writing an e-mail message to the staff informing them that the new computers promised to arrive on Monday will be delayed for two weeks. Communication ethics varies by culture and context and involves the negotiation of and reflection on our actions regarding what we think is right and wrong. While we do learn from experience, until we learn specific vocabulary and develop foundational knowledge of communication concepts and theories, we do not have the tools needed to make sense of these experiences. Upon seeing this you think, That guy must be pretty stressed out. In this scenario, did communication take place? While ethics has been studied as a part of philosophy since the time of Aristotle, only more recently has it become applied. b. redundancy 2.The sender encodes the message. While either of these may be true for some, studying communication can only help. Identify a situation in which you wished you could repeat communication. b. Kendall should use a numbered list because the order of steps in the process is important. Through feedback from the receiver If you can begin to see these connections now, you can build on the foundational communication skills you learn in here to become a more competent communicator, which will undoubtedly also benefit you as a student. Which of the following represents a benefit of team-written documents? The medium by which a message is transmitted. a. exchanging short messages on social media networks a. Revising the writing can influence the acceptance of the message. To ensure the paragraphs are powerful, how many ideas should Jayden cover per paragraph? Transmission 3. It is a form of noise that disrupts the receiver from properly understanding the message. c. Generally, organizations now have policies to encourage ethical conduct. a. a message is put into words b. a message is sent over a . b. using special computer software to create budgets Chapter 1: Introduction to Communication Studies, Chapter 6: Interpersonal Communication Processes, Chapter 7: Communication in Relationships, Chapter 11: Informative and Persuasive Speaking, Chapter 12: Public Speaking in Various Contexts, Chapter 14: Leadership, Roles, and Problem Solving in Groups, Chapter 15: Media, Technology, and Communication, http://www.aacu.org/resources/civicengagement, Chapter 11 Informative and Persuasive Speaking, Chapter 6 Interpersonal Communication Processes, Chapter 7 Communication in Relationships, http://natcom.org/Tertiary.aspx?id=2119&terms=ethical%20credo, http://www.insidehighered.com/news/2009/09/30/civic, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. DiSalvo V. S., A Summary of Current Research Identifying Communication Skills in Various Organizational Contexts, Communication Education 29 (1980): 28390. Just having a vocabulary to name the communication phenomena in our lives increases our ability to consciously alter our communication to achieve our goals, avoid miscommunication, and analyze and learn from our inevitable mistakes. a. True At least 30 words Which of the following items within a bulleted list deviates from parallel structure? Much of ethics is gray area. b. include digital images Zabava, W. S., and Andrew D. Wolvin, The Differential Impact of a Basic Communication Course on Perceived Communication Competencies in Class, Work, and Social Contexts, Communication Education 42 (1993): 21517. Which of the following sentences contains an active-voice verb? Rules and norms guide much of our communication. b. at both the left and the right margins (justified) It is also a norm to greet people when you encounter them, especially if you know them. What prewriting task is Adrian completing? We all have to consider and sometimes struggle with questions of right and wrong. 4.1 Principles and Functions of Nonverbal Communication, 5.4 Listenable Messages and Effective Feedback, 6.1 Principles of Interpersonal Communication, 6.2 Conflict and Interpersonal Communication, 6.3 Emotions and Interpersonal Communication, 6.4 Self-Disclosure and Interpersonal Communication, 8.2 Exploring Specific Cultural Identities, 8.4 Intercultural Communication Competence, 9.2 Researching and Supporting Your Speech, 10.2 Delivery Methods and Practice Sessions, 12.1 Speaking in Personal and Civic Contexts, 14.1 Leadership and Small Group Communication, 14.3 Problem Solving and Decision Making in Groups, 15.1 Technological Advances: From the Printing Press to the iPhone, 15.2 Functions and Theories of Mass Communication, 16.3 New Media, the Self, and Relationships. Senft, G., Phatic Communion, in Culture and Language Use, eds. A parent may perform the role of stern head of household, supportive shoulder to cry on, or hip and culturally aware friend based on the situation they are in with their child. While many behaviors can be more easily labeled as ethical or unethical, communication isnt always as clear. He is obviously being disrupted by his fellow classmates. As we will learn in later chapters, cultures vary in terms of having a more individualistic or more collectivistic cultural orientation. c. Through self-evaluation and critique, One way to evaluate a message effectively is to think of your writing as taking the place of ________. a gift The credo goes on to say that human worth and dignity are fostered through ethical communication practices such as truthfulness, fairness, integrity, and respect for self and others. Although younger people have tended not to be as politically engaged as other age groups, the current generation of sixteen- to twenty-nine-year-olds, known as the millennial generation, is known to be very engaged in volunteerism and community service. The five stages in the Design Thinking process are not always sequential they do not have to follow any specific order, they can often occur in parallel and be repeated iteratively. Who is right? To meet instrumental needs, we often use communication strategically. What is the point of this interaction? What adjectives would you use to describe yourself? We all have short- and long-term goals that we work on every day. True As many as needed This isnt the richest type of communication, but it is communication. Human beings are social creatures, which makes communication important for our survival. Employers appreciate good listening skills and the ability to communicate concisely because efficiency and clarity are often directly tied to productivity and success in terms of profit or task/project completion. Generic greeting question., Professor: answer choices Interpersonal Intrapersonal Group none Mark is planning a business message. Our identity changes as we progress through life, but communication is the primary means of establishing our identity and fulfilling our identity needs. Sender: Communication starts with the sender, who is the initiator of the message. Choose an answer and hit 'next'. c. avoid specifying a time limit for the meeting but assume that it will be long, b. requires every participant to contribute ideas, In asking consumers what career its famous Barbie doll should pursue next, toymaker Mattel was using ________. In this section we will discuss how communication is learned, the rules and norms that influence how we communicate, and the ethical implications of communication. We learned in this section that communication is irreversible and unrepeatable. c. format, Many of us struggle with proofreading our own writing because we ________. Students: No parking in Lot C! According to the text, communication can be defined as the transmission of ________ from one individual or group to another. These I guess you had to be there moments illustrate the fact that communication is unrepeatable. sympathy Research has shown that introductory communication courses provide important skills necessary for functioning in entry-level jobs, including listening, writing, motivating/persuading, interpersonal skills, informational interviewing, and small-group problem solving (DiSalvo, 1980). b. True a. readability Ehrlich, T., Civic Responsibility and Higher Education (Phoenix, AZ: Oryx, 2000), vi. Cassidy is using the ________. Phrases such as probably, usually, often, soon, and right away can contribute to the communication barrier known as ________. b. composing The process of encoding. False, Long reports and complex business problems generally require formal research methods. In communication ethics, we are more concerned with the decisions people make about what is right and wrong than the systems, philosophies, or religions that inform those decisions. Which of the following sentences demonstrates the most effective, concise style? 9th - 10th grade. False, The sentence "Please do not hesitate to call me" could be revised for clarity by eliminating a(n) ________. True Perhaps people think they already have good communication skills or can improve their skills on their own. What do you need to do to ensure that you communicate effectively and ensuring your message is sent received and correctly understood? Noise 4. a. Matas submitted the rsum online Matas hoped to receive a response from the employer by the end of the week. We accept responsibility for the short- and long-term consequences of our own communication and expect the same of others. Communication, which we most often associate with our brain, mouth, eyes, and ears, actually has many more connections to and effects on our physical body and well-being. Its probably not difficult to get you, as students in a communication class, to see the relevance of communication to your academic lives. I tell my students that I consider them communication scholars while they are in my class, and we always take a class period to learn about ethics using the National Communication Associations (NCA) Credo for Ethical Communication, since the NCA is the professional organization that represents communication scholars and practitioners in the United States. Many rsums were received for the accounting position. We may communicate our deteriorating commitment to a relationship by avoiding communication with someone, verbally criticizing him or her, or explicitly ending a relationship. Complete the sentence in a way that shows you understand the meaning of the italicized vocabulary word. A research study found that spouses of suicide or accidental death victims who did not communicate about the death with their friends were more likely to have health problems such as weight change and headaches than those who did talk with friends (Greene, Derlega, & Mathews, 2006). False, To enhance the readability of your document, select a layout that aligns text ________. There are some communication patterns shared by very large numbers of people and some that are particular to a dyadbest friends, for example, who have their own inside terminology and expressions that wouldnt make sense to anyone else. Taking this course will change how you view communication. Psychological noise occurs when you have a hard time understanding the words of a message, while physiological noise occurs when you cannot understand the grammatical structure of a message. The processes are: 1. Jaschik, S., The Civic Engagement Gap, Inside Higher Ed, September 30, 2009, accessed May 18, 2012, http://www.insidehighered.com/news/2009/09/30/civic. Dance, F. E. X., and Carl E. Larson, The Functions of Human Communication: A Theoretical Approach (New York, NY: Holt, Reinhart, and Winston, 1976), 28. Quiz, Mediation & Arbitration: Third-Party Interventions in Organizations Analyze the California Gold Rush and Its Effects. 1.The communication process begins when one person (the sender) wants to transmit a fact, idea, opinion, or other information to someone else (the receiver). a. encourages only quality ideas In what phase of the writing process should you spend the most time? But, in order to socially function and thrive, we must also meet instrumental, relational, and identity needs. Instrumental needs include needs that help us get things done in our day-to-day lives and achieve short- and long-term goals. Doing so, however, allows us to become a part of groups or causes that are meaningful to us, which enables us to work for the common good. I am certain that when we get to the interpersonal communication chapters in this textbook that you will be intrigued and maybe even excited by the relevance and practicality of the concepts and theories discussed there. TRUE or FALSE b. tone Feedback may be direct, such as a written or verbal response, or it may take the form of an act or deed in response (indirect). 30 seconds. These snapshots are useful for scholarly interrogation of the communication process, and they can also help us evaluate our own communication practices, troubleshoot a problematic encounter we had, or slow things down to account for various contexts before we engage in communication (Dance & Larson, 1976). Fine, how are you?, Student: b. a. direct organizational pattern In order to develop a relationship, we may use nonverbal communication to assess whether someone is interested in talking to us or not, then use verbal communication to strike up a conversation. As I sit thinking about a stressful week ahead, I wrinkle up my forehead, shake my head, and put my head in my hands. The exchange of messages and information is important for many reasons, but it is not enough to meet the various needs we have as human beings. We also know that the letters t-r-u-c-k refer to a vehicle with a bed in the back for hauling things. Satisfying physical needs is essential for our physical functioning and survival. Communication is also irreversible and unrepeatable. STEP 2: Explore the Underlying Concerns. Use these assessment tools to test yourself on the following: Keep studying communication via the accompanying lesson, The Communication Process. Most people are born with the capacity and ability to communicate, but everyone communicates differently. Quiz & Worksheet - Steps of the Communication Process. The Communications Process: Encoding and Decoding Model of the Encoding and Decoding Communication Process This model of the communication process helps describe the steps (process) and the challenges of a brand (or company) communicating (and promoting) to their intended target audiences. Since communication is such a dynamic process, it is difficult to determine where communication begins and ends. Discuss how communication is integrated in various aspects of your life. Communication allows us to present ourselves to others in particular ways. When developing audience benefits, you will adapt your message to the receiver's needs by putting yourself in that person's shoes. Discussions and decisions that affect our communities happen around us all the time, but it takes time and effort to become a part of that process. b. b. False. Quiz, Perception, Bias & Interpreting Behavior Generally, US Americans find silence in social interactions awkward, which is one sociocultural norm that leads to phatic communion, because we fill the silence with pointless words to meet the social norm. a. buried Think about how much instrumental communication is required to build a house. These are strong cultural values that are embedded in how we learn to communicate. 4 (2006): 508. 22 times. All rights reserved. Google Docs . Relational needs include needs that help us maintain social bonds and interpersonal relationships. Whether I was analyzing mediated messages or considering the ethical implications of a decision before I made it, studying communication allowed me to see more of what was going on around me, which allowed me to more actively and competently participate in various communication contexts. a. demonstrate the writer's use of the 3-x-3 writing process c. compound expression, As a business writer, you must make your messages clear. Encoding is the process of turning thoughts into communication. Most people admit that communication is important, but its often in the back of our minds or viewed as something that just happens. Putting communication at the front of your mind and becoming more aware of how you communicate can be informative and have many positive effects. If, in a situation, we make a decision and we reflect on it and realize we could have made a more ethical choice, does that make us a bad person? - Definition & Importance, What is Communication? crowdstorming "you" view. Discuss the ways in which communication is guided by culture and context. The NCAs Credo for Ethical Communication reminds us that communication ethics is relevant across contexts and applies to every channel of communication, including media (National Communication Association, 2012). There was a reserve supply of copier paper stored in the second floor stockroom. When I say real, I dont mean to imply that there is some part of our world or lives that is not real. Print Worksheet. Politicians, parents, bosses, and friends use communication to influence others in order to accomplish goals and meet needs. a. True formal audience Communication scholars have been aware of the connections between communication and a persons civic engagement or citizenship for thousands of years. and "What do I hope to achieve? Phatic communion, like most aspects of communication we will learn about, is culturally relative as well. Communication skills are also tied to academic success. We have similar phatic interactions when we make comments on the weather or the fact that its Monday. a personal appearance, Encouraging the receiver to respond to your message is unnecessary and often a waste of time. The receiver, in turn, responds to the sender, indicating comprehension. Question: 1. But even though words werent exchanged, you still generated meaning from the communication I was unintentionally sending. Communication in the Real World by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted. We have already learned, in the transaction model of communication, that we communicate using multiple channels and send and receive messages simultaneously. Have you ever tried to recount a funny or interesting experience to a friend who doesnt really seem that impressed? What is the Communication Process? Although businesses and corporations have gotten much attention for high-profile cases of unethical behavior, business ethics has become an important part of the curriculum in many business schools, and more companies are adopting ethical guidelines for their employees. Professionally, employers desire employees with good communication skills, and employees who have good listening skills are more likely to get promoted. Aristotle said, In the arena of human life the honors and rewards fall to those who show their good qualities in action (Pearson et al., 2006). b. They also illustrate how rules and norms influence how we communicate. a. Relate to coworkers by pointing out that you share their ethnic background Poor listening skills were shown to contribute significantly to failure in a persons first year of college. The term denoting interference . d. require the expertise or consensus of many people, d. require the expertise or consensus of many people. What is important to recognize about the communication process during the final phase of the 3-x-3 writing process? Western culture tends to put more value on senders than receivers and on the content rather the context of a message. True Japan is considered a collectivistic culture, where emphasis is put on group cohesion and harmony. Quiz & Worksheet - The Communication Process, Business 101: Principles of Management Course Practice, Types of Communication: Interpersonal, Non-Verbal, Written & Oral, Types of Communication: Interpersonal, Non-Verbal, Written & Oral Then, through the mutual process of self-disclosure, a relationship forms over time. Communication is symbolic in that the words that make up our language systems do not directly correspond to something in reality. What communication channel c. Daily customer service, Headings can be an effective tool to highlight information, improve readability, and ________. These cultural values are reflected in our definitions and models of communication. Enrolling in a course lets you earn progress by passing quizzes and exams. The context in the communication process is ________. This process is called ________. National Association of Colleges and Employers, Job Outlook 2011 (2010): 25. Communication is said to be efficient when the message reaches the receiver assent and is correctly understood. For example, some communication is reactionary and almost completely involuntary. Create an attractive design for your rsum; more importantly, present your skills and qualifications clearly. Dana knows that many people will be frustrated because their current computers are slow and outdated. But if we learned in school that the letters t-r-u-c-k referred to a bound object with written pages and b-o-o-k referred to a vehicle with a bed in the back, then that would make just as much sense, because the letters dont actually refer to the object and the word itself only has the meaning that we assign to it. in communication theory, a gesture, action, sound, written or spoken word, or visual image used in transmitting information. Think of all the unspoken norms for behavior in a crowded elevator. Clyde Hendrick and Susan S. Hendrick (Thousand Oaks, CA: Sage, 2000), 247. a. involve ethical or legal issues As you read through the following list, I am sure many of these tactics will be familiar to you. Jaime responded to the inquiry. Working together helps members learn more about the organization's values and procedures. True We are committed to the courageous expression of personal convictions in pursuit of fairness and justice. Choose the most effective way to revise the following sentence for positive emphasis. Interpersonal communication skills are also highly sought after by potential employers, consistently ranking in the top ten in national surveys (National Association of Colleges and Employers, 2010).