consumer rights act 2015 criticism
116. /Resources << /S /Transparency /MediaBox [0 0 595.32 841.92] /CS /DeviceRGB Jo Swinson (then Consumer Minister) Biggest overhaul of consumer rights in a generation Press Release 27 March 2015. /Type /Page /GS7 53 0 R 289 0 R 289 0 R 290 0 R 290 0 R 290 0 R 290 0 R 290 0 R 290 0 R 290 0 R 290 0 R /Type /Page Right to a price reduction or final right to reject. /Textbox /Sect /Group << /Font << >> /Group << /GS8 54 0 R 94. 10 Goods to be fit for particular purpose. Whish, R and Bailey, D /Type /Page European Commission A European consumer agenda boosting confidence and growth COM (2012) 225 p 2. in the case of highly perishable goods). /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] } See also Matei, above n 127. /Group << For a used car, 'satisfactory quality' takes into account the car's age and mileage. >> /F6 52 0 R /Type /Page /StructParents 4 The definition of digital content in s 2(9) is the same as the definition in the CRD (Art 2(11)). /StructParents 29 /F2 48 0 R /F5 51 0 R These are areas where there has been considerable activity at both a national and EU level. >> 208 0 R 208 0 R 208 0 R 208 0 R] Case C-168/05 Mostaza Claro v Centro Movil Milenium SL [2006] ECR I-10421, at [38]. 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R 149 0 R /F4 50 0 R 109. << /Type /Group /Tabs /S /MediaBox [0 0 595.32 841.92] The trader is normally responsible for the cost of collecting the goods from the consumer, unless the contract requires the consumer to return the goods to the place where they took possession of them, or the consumer takes the goods there voluntarily. /Contents 72 0 R He is now Head of Unit Contract Law, DG Justice, European Commission. The Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired - depending on how long you've owned it: 0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 26 0 obj /F4 50 0 R >> Google Scholar, who argue that case-law had implicitly raised the effectiveness threshold that national procedural rules for the enforcement of EU rights must meet. /Parent 2 0 R 280 0 R 280 0 R 280 0 R 280 0 R] 82. 347 0 R 347 0 R 347 0 R 347 0 R 347 0 R 347 0 R] 11 [216 0 R 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 223 0 R 223 0 R /StructParents 12 Part 1 of the Consumer Rights Act 2015 (CRA) updates and modernises consumer rights in contracts for goods, digitalcontent and services. /Contents 93 0 R See also Law Commission Report No 292/Scottish Law Commission Report No 199 Unfair Terms in Contracts (2005). Gavrilovic, N The Unfair Contract Terms Directive through the practice of the Court of Justice of the European Union: interpretation or something more? (2013) 9 Eur Rev Cont L 163.CrossRefGoogle Scholar. /Author (P Giliker) /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] The standards consumers can expect in relation to goods largely reflect those contained in the Sale of Goods Act 1979 ("SGA"), including that the goods will be of satisfactory quality, be fit for purpose and match their description. This is necessary to ensure the uniform application of EU law across Member States and to comply with the principle of equality. However, no deduction for use can be made where the goods are rejected within six (6) months of supply except in the case of motor vehicles. 5. /StructParents 16 5 [155 0 R 156 0 R 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 162 0 R 162 0 R /Tabs /S Part 2 of the CRA will replace the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs), inits entirety, and the Unfair Contract Terms Act 1977 (UCTA) in so far as it affects consumer contracts. Case 137/08 VB Penzugyi Lizing Zrt v Ferenc Schneider [2011] 2 CMLR 1, at [44] (exclusive territorial jurisdiction clause). /F5 51 0 R /GS8 54 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R 359 0 R appearance and finish of the goods. /Chart /Sect 42. /Contents 58 0 R /S /Part /F5 51 0 R The Act further introduces easier routes for consumers and small and medium-sized enterprises (SMEs) to challenge anti-competitive behaviour through the Competition Appeal Tribunal (CAT). /S /Transparency >> /Parent 2 0 R /Group << /Group << /CS /DeviceRGB 21. >> No customer in a thousand ever read the conditions: Thornton v Shoe Lane Parking Ltd [1971] 2 QB 163, at 169. 370 0 R 370 0 R 370 0 R 370 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R A requirement of prominence has been added to the main exemption in the UTCCRs relating to price setting and main subject matter terms. /GS8 54 0 R 36. 442 0 R 442 0 R 442 0 R 442 0 R 442 0 R 442 0 R 443 0 R 443 0 R 443 0 R 443 0 R One might query whether this is an adequate explanation. /Type /Page endobj /ExtGState << /S /Transparency Enhancing Consumer Confidence by Clarifying Consumer Law (London: BIS, 2012)Google Scholar. Paula Giliker, Professor of Comparative Law, University of Bristol Law School, Wills Memorial Building, Queens Road, Clifton, Bristol BS8 1RJ, UK. EU Consumer Law and Policy (Cheltenham: Edward Elgar, 2nd edn, 2013) p 145.CrossRefGoogle Scholar. 150 0 R 150 0 R 150 0 R 151 0 R 151 0 R 151 0 R 151 0 R 151 0 R 151 0 R 152 0 R 381 0 R 381 0 R 381 0 R 381 0 R 381 0 R 382 0 R 383 0 R 383 0 R 383 0 R 383 0 R /F6 52 0 R 3. /GS7 53 0 R 14 [250 0 R 251 0 R 252 0 R 253 0 R 254 0 R 255 0 R 255 0 R 255 0 R 255 0 R 255 0 R However, traders should be aware that if those standards are not met then the consumer can avail themselves of the statutory remedies relating to goods under the CRA. /StructParents 6 /GS8 54 0 R The transposition of the CSD received criticism from the Davidson Review in . 45. 22 0 obj /Type /Group 25 0 obj /ExtGState << McKendrick, E Abstract: The Consumer Rights Act 2015 seeks to consolidate in one place key consumer rights covering contracts for goods, services, and digital content and the law relating to unfair terms in consumer contracts. /GS8 54 0 R 38 0 obj See also C-26/13 Ksler The Consumer Rights Act came into force on 1 October 2015. /Type /Pages 121 0 R 121 0 R 121 0 R 121 0 R 121 0 R 121 0 R 121 0 R 121 0 R 121 0 R 121 0 R 104. Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts; OJ L 095 (21 April 1993) pp 2934. This date applies to the main provisions of the Act, although some provisions were introduced at an earlier date. In particular, the Consumer Sales Directive 99/44/EC, the Unfair Terms in Consumer Contracts Directive 93/13/EEC and the Consumer Rights Directive 2011/83/EU have all made significant changes to Member State law, promoting the idea of the informed consumer, able to assert his or her rights in entering consumer contracts. /Contents 68 0 R /F5 51 0 R >> Proposal for a directive of the European Parliament and of the Council on certain aspects concerning contracts for the online and other distance sales of goods, Brussels (9 December 2015) COM (2015) 635 final. /Contents 66 0 R /Contents 87 0 R unfair terms in a contract. /Tabs /S There are exceptions for information which describes the main characteristics of goods or digital content, or the functionality and compatibility of digital content, breach of which would entitle the consumer to pursue the tiered remedies set out in the relevant sections above. /Tabs /S /F4 50 0 R >> 47. /Group << /Resources << 3 Its aims are ambitious: to simplify, strengthen and modernise UK consumer law, consolidating in one place fundamental consumer rights covering contracts . /F6 52 0 R Note that the consumer cannot choose a replacement over a repair or vice versa if the chosen remedy is disproportionate compared to the other remedy. /MediaBox [0 0 595.32 841.92] /Type /Group Miller, L endobj Competition Law (Oxford: Oxford University Press, 8th edn, 2015) pp 77 ffCrossRefGoogle Scholar. 104 0 R 105 0 R 106 0 R 106 0 R 106 0 R 106 0 R 106 0 R 106 0 R 106 0 R 106 0 R << 58. 28 [409 0 R 410 0 R 411 0 R 412 0 R 413 0 R 414 0 R 415 0 R 415 0 R 415 0 R 415 0 R /ParentTreeNextKey 33 /ExtGState << endobj 153 0 R 154 0 R 154 0 R 154 0 R 154 0 R 154 0 R 154 0 R 154 0 R 154 0 R 154 0 R >> Previously: the definition of the main subject matter of the contract. This is important as the goods remedies are more favourable, particularly as they offer the option of the short-term right to reject. /Type /Page CSD Art 1.2(a): any natural person who, in the contracts covered by this Directive, is acting for purposes which are not related to his trade, business or profession. >> 140 0 R 140 0 R 140 0 R 140 0 R 140 0 R 140 0 R 140 0 R 140 0 R 140 0 R 140 0 R >> /Type /Page 106 0 R 106 0 R 106 0 R 106 0 R 106 0 R 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R /Resources << Schillig, M Directive 93/13 and the price term exemption: a comparative analysis in the light of the market for lemons rationale (2011) 60 Int'l & Comp L Q 933 /F6 52 0 R /Resources << /Xf1 42 0 R >> /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] >> 215 0 R] /CS /DeviceRGB See Sch 1, para 53, CRA. 78. << 27. She acknowledges, however, that while the Act consolidates sales and unfair terms law, other key areas of consumer protection remain outside this instrument. 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R 404 0 R Contract Law (Aldershot: Pearson, 2nd edn, 2013) p 433 201 0 R] 178 0 R 178 0 R 178 0 R 178 0 R 178 0 R 178 0 R 178 0 R 178 0 R 178 0 R 179 0 R /GS7 53 0 R Google Scholar and /S /Transparency April 27, 2021 / by Paul Bischoff Encryption laws: Which . /Contents 67 0 R If it all goes wrong when you've bought a car, you need good dialogue with your . /F4 50 0 R "useRatesEcommerce": false /Parent 2 0 R 29 0 obj endobj /Type /Group hasContentIssue false. endobj Gerstenberg, O Constitutional reasoning in private law: the role of the CJEU in adjudicating unfair terms in consumer contracts (2015) 21 Eur L J 599 at 621.CrossRefGoogle Scholar, 137. >> 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R /F5 51 0 R /Footer /Sect Parente, Fabio /Font << The Supreme Court recently described Aziz as the leading case on the topic: Cavendish Square Holding, above n 82, at [105]. /F4 50 0 R /ExtGState << See Thompson v London, Midland and Scottish Railway Co Ltd [1930] 1 KB 41. /Header /Sect The Consumer Rights Act 2015 seeks to consolidate in one place key consumer rights covering contracts for goods, services and digital content, and the law relating to unfair terms in consumer contracts. /StructTreeRoot 3 0 R The law says that a service must be provided 'with reasonable care and skill' or 'as agreed'. /F1 47 0 R The Consumer Contracts (Amendment) Regulations 2015/1629 Regs 46 revoke the provisions of the 2013 Regulations in so far as they are replicated in the Act. 127. >> Whittaker, S Unfair contract terms, unfair prices and bank charges (2011) 74 Mod L Rev 106 /F5 51 0 R endobj 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 257 0 R 258 0 R /F12 77 0 R /F8 64 0 R 1 0 obj endobj /Resources << Section 62(4): A term is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties rights and obligations under the contract to the detriment of the consumer. This was also the policy of the UTCCR; see Reg 5(1), 1999 Regulations. Above n 70, at [9.319.35], finding that the reform would affect very few cases in that it is rare for a consumer to negotiate about any term except the price or main subject matter. /Parent 2 0 R /Resources << reviewing their standard terms and conditions of sale, including those provided on retail websites and mobile apps, for compliance with the CRA; examining the provisions of any other sales contracts they enter into with consumers; evaluating contracts and arrangements with suppliers and distributors to ensure that the consumer rights and remedies provided for in the CRA will be observed and accommodated and that there are no potential liability gaps; updating statutory references in all relevant documentation; reviewing pre-contractual information that is supplied to consumers, including notices, advertisements and announcements; updating cancellation, returns and complaints handling policies; and. >> >> 436 0 R 436 0 R 436 0 R 436 0 R 436 0 R 436 0 R 436 0 R 437 0 R 437 0 R 437 0 R /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] 21 0 obj /F6 52 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R 403 0 R /F8 64 0 R 15. /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] 345 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R 346 0 R /Tabs /S /F6 52 0 R /GS8 54 0 R >> << It also does so for unfair terms and consumer notices. /Tabs /S 29 [420 0 R 421 0 R 421 0 R 421 0 R 421 0 R 421 0 R 421 0 R 421 0 R 421 0 R 421 0 R /F1 47 0 R 105. See also 13. /StructParents 9 endobj /ExtGState << endobj /StructParents 17 %PDF-1.5 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R 137 0 R 138 0 R 139 0 R 139 0 R However, s 62(4), unlike Art 3.1 UTD, makes no reference to non individually negotiated terms this will be dealt with below. /S /Transparency /Contents 88 0 R /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] /ExtGState << 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R 187 0 R] /CS /DeviceRGB This essay will analyse the Consumer Rights Act 2015 ('CRA 2015') as it is a significant element of the government's reform of consumer law in the UK. MillerCrossRefGoogle Scholar, however, questions whether, despite apparent similarities, common law development of ss 1315 of the Sale of Goods Act 1979 had led to a different interpretation of key concepts such as description found in s 13 SGA and Art 2(2)(a) of the Directive: /F9 65 0 R /MediaBox [0 0 595.32 841.92] >> endobj /StructParents 5 12 [224 0 R 225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 231 0 R 231 0 R 41. 471 0 R 291 0 R 292 0 R 293 0 R 294 0 R 295 0 R 296 0 R 297 0 R 304 0 R 472 0 R Explanatory Notes to Act, at [34]. >> 175 0 R 175 0 R 176 0 R 176 0 R 176 0 R 177 0 R 178 0 R 178 0 R 178 0 R 178 0 R /F4 50 0 R These are areas where there has been considerable activity at both a national and an EU level. << Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC and repealing Council Directive 85/577/EEC and Directive 97/7/EC; OJ L 304/64 (22 November 2011). /F1 47 0 R /F2 48 0 R /Font << /GS8 54 0 R See also /Annots [55 0 R] /Tabs /S 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R 371 0 R /F5 51 0 R 75. /Group << /S /Transparency endobj Barry, D et al Blackstone's Guide to the Consumer Rights Act 2015 (Oxford: Oxford University Press, 2016)Google Scholar paras 3.783.133. freedom from minor defects of the goods. One area that both traders and consumers alike need to regard with great importance is the unfair terms section of the Consumer Rights Act 2015 as it can affect everyone. 11. /F10 70 0 R 95. A new museum highlights some of the nation's most famous lawsuits which scored victories against tobacco and car . Giliker, P The transposition of the Consumer Rights Directive into UK law: implementing a maximum harmonization directive (2015) 23 The Consumer Contracts (Amendment) Regulations 2015/1629 amend and revoke earlier legislation that had introduced these measures into UK law. 93. 120. 102. 124. 383 0 R 383 0 R 383 0 R 383 0 R 383 0 R 384 0 R 384 0 R 384 0 R 385 0 R 385 0 R >> >> /GS7 53 0 R /Type /Group /Length 983 61. 319 0 R 323 0 R 475 0 R 324 0 R 325 0 R 326 0 R 476 0 R 328 0 R 333 0 R 477 0 R /ExtGState << >> Content may require purchase if you do not have access. 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R 345 0 R /GS7 53 0 R /StructParents 11 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R Collins, H Good faith in European contract law (1994) 14 Oxford J Legal Stud 229 CrossRefGoogle Scholar. Sections 5, 28 and 29 of the CRA also replace a small number of provisions dealing with matters related to the delivery of goods and the passing of risk that had been earlier placed in the 2013 Regulations: see SI 2015/1629, Reg 8 (which repeals Pt 5 of the 2013 Regulations). >> /Contents 79 0 R >> /Type /Group >> >> 162 0 R 162 0 R 163 0 R 163 0 R 163 0 R 164 0 R 164 0 R 164 0 R 165 0 R 165 0 R Google Scholar. /MediaBox [0 0 595.32 841.92] EU Competition Law: Text, Cases and Materials (Oxford: Oxford University Press, 6th edn, 2016) ch 13CrossRefGoogle Scholar; /F1 47 0 R endobj /F5 51 0 R >> 121. 19. The CRA 2015 does not adequately address what happens in that situation but it does envisage the potential for the obligations to be treated severably. Essentially it says a car must be 'of a satisfactory quality', 'fit for purpose' and 'as described'. /Resources << /F4 50 0 R See The CRA 2015 aims to consolidate existing law and make new provisions in respect of goods, services and digital content. 132. /Resources << /CS /DeviceRGB Digital content will often be supplied in tangible form (e.g. Google Scholar. The Consumer Rights Act 2015 forms the centrepiece of UK consumer law reform. Ksler, above n 87, at [42]; Office of Fair Trading v Abbey National plc [2009] UKSC 6, at [43] per Lord Walker; Director General of Fair Trading v First National Bank plc [2001] UKHL 52, at [34] per Lord Steyn and at [12] per Lord Bingham. Render date: 2023-04-29T11:22:42.342Z 9. 437 0 R 437 0 R 437 0 R] The changes cover: what should happen when goods are faulty. 322 0 R 322 0 R] /S /Transparency /Contents 85 0 R /ProcSet [/PDF /Text /ImageB /ImageC /ImageI] This concept developed in the free movement case-law of the CJEU but has since been applied more broadly, notably in the Unfair Commercial Practice Directive 2005/29/EC OJ L 149 (11 June 2005) pp 2239 (see Recital 18 and Art 5). What is the Consumer Rights Act, and how does it affect my vehicle purchase? This is similar to the longstanding rule on sale by sample that appears in the SGA and is now reflected in the CRA. << 97. /Font << eBay AND PayPal ignoring the Consumer Rights Act 2015 - buyer protection worthless? /P 3 0 R This is because compliance with description is a core standard for both goods and digital content. >> 2 It has been described by consumer organisation Which? /CS /DeviceRGB 20 [314 0 R 315 0 R 316 0 R 317 0 R 318 0 R 319 0 R 320 0 R 321 0 R 321 0 R 321 0 R 203 0 R 204 0 R 457 0 R 205 0 R 458 0 R 207 0 R 209 0 R 459 0 R 210 0 R 211 0 R 5 0 obj /StructParents 32 /F5 51 0 R /Contents 84 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 380 0 R 138. The Consumer Rights Act 2015 seeks to consolidate in one place key consumer rights covering contracts for goods, services and digital content, and the law relating to unfair terms in consumer contracts. Lord Mance in Abbey National [2009] UKSC 6, at [94] commented that Adequacy of the price or remuneration (the word also used in the Directive) means appropriateness or reasonableness (in amount).. /F6 52 0 R 115. 8. The Consumer Rights Act covers you for services you pay for, too. /S /Transparency 24 [360 0 R 361 0 R 362 0 R 363 0 R 364 0 R 365 0 R 366 0 R 367 0 R 368 0 R 369 0 R Chen-Wishart, M Transparency and fairness in bank charges (2010) 126 L Q Rev 157 Case C-243/08 Pannon GSM Zrt v Erzsbet Sustikn Gyrfi [2009] ECR I-04713, at [35]. endobj /Type /Page /ExtGState << /Group << /Tabs /S This is accepted in the CRA 2015, which also accepts the Commissions recommendation that to prevent consumers from being locked into a cycle of failed repairs, consumers should be entitled to escape a contract after one failed repair or one failed replacement: s 24(5)(a). /Resources << /F5 51 0 R /StructParents 22 /GS7 53 0 R >> /F4 50 0 R The trader must provide the repair or replacement within a reasonable time, without causing significant inconvenience to the consumer and at no cost to the consumer. [2009] UKSC 6, [2010] 1 AC 696. /F6 52 0 R /F12 77 0 R Whilst in general the same rules apply irrespective of the type of transaction, there are a small number of differences in the detail of the rules depending on the nature of the supply. 349 0 R 350 0 R 351 0 R 352 0 R 353 0 R 354 0 R 360 0 R 479 0 R 362 0 R 480 0 R 231 0 R 231 0 R 231 0 R 231 0 R 231 0 R 231 0 R 232 0 R 232 0 R 232 0 R 232 0 R /XObject << The statutory remedy for breach of these terms under the CRA is usually a right to recover costs incurred as a result, up to the whole price paid. 85. /F1 41 0 R The exemption allows such terms to escape from the usual fairness test, which has been imported from the UTCCRs. 355 0 R 355 0 R 355 0 R 355 0 R 356 0 R 356 0 R 356 0 R 356 0 R 356 0 R 356 0 R See, in particular, Council Regulation 1/2003. 243 0 R 244 0 R 463 0 R 245 0 R 246 0 R 464 0 R 250 0 R 251 0 R 252 0 R 253 0 R /Contents 75 0 R /F4 50 0 R /Parent 2 0 R >> /S /Transparency /S /Transparency /GS8 54 0 R UTD Art 2(b): any natural person who, in contracts covered by this Directive, is acting for purposes which are outside his trade, business or profession. 310 0 R 310 0 R 310 0 R 310 0 R 310 0 R 310 0 R 310 0 R 310 0 R 311 0 R 311 0 R /Contents 76 0 R Eur Rev Private L 5 /Group << /F6 52 0 R << 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R /MediaBox [0 0 595.32 841.92] /Contents 73 0 R Google Scholar. 302 0 R 302 0 R 302 0 R 302 0 R 303 0 R] >> 236 0 R 236 0 R 236 0 R 236 0 R 236 0 R 236 0 R 236 0 R 237 0 R 237 0 R 237 0 R 2000(2) (http://www.bailii.org/uk/other/journals/WebJCLI/2000/issue2/flesner2.html, accessed 16 September 2016)Google Scholar. 299 0 R 299 0 R 300 0 R 300 0 R 300 0 R 300 0 R 300 0 R 300 0 R 300 0 R 300 0 R 12. Wilhelmsson, T The abuse of the confident consumer as justification for EC consumer law (2004) 27 J Consumer Pol'y 317 Summary. /F6 52 0 R /CS /DeviceRGB See 77. /Group << >> /Parent 2 0 R 25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R 34 0 R /MediaBox [0 0 595.32 841.92] /Font << 395 0 R 395 0 R 395 0 R 395 0 R 395 0 R 396 0 R 396 0 R 396 0 R 397 0 R 397 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R 208 0 R I came across your blog as I am updating materials on Unfair terms. /F4 50 0 R >> 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R 117 0 R Partial rejection of goods 22. CrossRefGoogle Scholar. >> /F2 48 0 R /GS8 54 0 R << 237 0 R 237 0 R 237 0 R 237 0 R 237 0 R 237 0 R 238 0 R 238 0 R 238 0 R 238 0 R 26 [387 0 R 388 0 R 389 0 R 390 0 R 391 0 R 392 0 R 393 0 R 394 0 R 395 0 R 395 0 R >> 87. 10. /Type /Group /F5 51 0 R 96. Unlike the SSGCRs, the CRA and associated guidance have clarified that the consumer only has to accept one repair or replacement. /F4 50 0 R /Resources << /F5 51 0 R Note that s 23(3) rectifies s 48B(3)(c) of the Sale of Goods Act 1979, which arguably incorrectly implemented the Directive: see Twigg-Flesner et al, above n 47, p 511. >> See also Loos, MBM Transparency of standard terms under the Unfair Contract Terms Directive and the Proposal for a Common European Sales Law (2015) 23 Eur Rev Private L 179 at 188189 >> 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R 214 0 R See, generally, 232 0 R 232 0 R 232 0 R 232 0 R 233 0 R 233 0 R 233 0 R 233 0 R 233 0 R 233 0 R This article will focus on the changes introduced by Parts 1 and 2 of the CRA, which will replace either wholly or in part a number of existing statutes that impact on the area of consumer law, including the Sale of Goods Act 1979, the Sale and Supply of Goods to Consumers Regulations 2002, the Supply of Goods and Services Act 1982, the Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.
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